What payment methods do you accept?
We accept PayPal payments, considering them the most convenient and safe for both the seller and the buyer.
How much is shipping?
We deliver our products completely free of charge all over the world.
What are the delivery times?
Average delivery time usually takes 7 - 20 days. However, in some cases the delivery time may be longer than usual and this is beyond our control. We appreciate your patience and understanding.
Can I track my order?
Certainly. You can always track your parcel using the tracking number. Use the appropriate site menu for this.
What is your return policy
At Smart Guitar Store, we understand that sometimes a product may not meet your expectations, and we want to make sure the return process is as smooth as possible. Our return policy is designed to be fair and transparent. Here are the key details:
- Returns Within 30 Days: You have 30 days from the date of purchase to initiate a return.
- Eligibility for Returns: To be eligible for a return, the item must be unused and in the same condition as you received it. It must also be in the original packaging.
- Refund Process: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.
- Return Shipping: Customers are responsible for return shipping costs, unless the return is due to a defect or error on our part.